Support Service

Support Policy

We are committed to providing exceptional support for our theme. By using our themes, you agree to this policy, which may be updated without notice.

Support Coverage

• Includes 6 months of item support from the purchase date (extendable to 12 months).

• Envato Elements users are not eligible for support.

• Support covers theme functionality, setup, and minor bug fixes but excludes third-party plugins, SEO, and major customization.

How to Get Support

• Email: [e-mail]

• Support Forum: https://themessupport.com/forums/

• Themeforest : https://themeforest.net/item/sporto-sports-clothing-fitness-equipment-shopify-theme/35490807/comments

Note : No support via phone, Zoom, Google Meet, or WhatsApp.

• Support Hours & Response Time: Monday – Friday, 9 AM – 7 PM (IST).

• Response time depends on ticket volume; complex issues may take 1–2 days.

• Public holidays / local holidays may cause delays in response times.

• Custom work is charged at $30/hour.

• We do not guarantee long-term compatibility for custom code.

Support Language

Our support services are provided exclusively in English.

• If you submit a request in another language, we will attempt to translate it using an online tool.

• However, all responses will be in English to ensure clarity and avoid misunderstandings.

• To receive the best assistance, please write your support request in clear and proper English and include screenshots with the URL for better issue identification.

Efficient Issue Resolution

• Provide detailed information for faster resolution.

• Support does not cover core theme modifications, third-party integrations, or new feature requests.